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FAQ's

Shipping and Processing Times:

Most orders are processed in 10-14 Business days, not including Saturdays, Sundays and Holidays. If the product that has been ordered is out of stock, it may take longer. On custom made items, 2-3 weeks is standard. I take great pride in my work, and want to create a product that is satisfactory. If you need your item sooner, please contact me prior to ordering, and I will let you know if I can meet the date requested. You can also request Local Pickup. If you live in the St. Louis area, and want to pick up your item, you may do so. I will contact you when the item is ready.

Every order is made to order, and to your specifications. Please consider if you are requiring a custom order, or for a special occasion, that you allow time for your order to be completed.

All orders are shipped by USPS, and you will receive tracking information when your item ships. For larger items that don't fit in USPS boxes, your item will ship out by UPS.

If you need your item sooner than the normal turnaround time, a rush fee will be applied. You can make that choice when you are placing your order by adding the rush fee. The rush fee will speed up the production time, but it will not speed up the shipping. Again, I urge you to contact me if you need it sooner, as I can give you a better estimate of when your order will be completed. I do keep most items in stock, but at any given point, I may be out of stock of an item you need, and therefore, that will add time to the processing.

Returns and Cancellation Policy

Due to personalization to each product, orders cannot be cancelled, changed or refunded once they are submitted and payment is received. Please double check your order, to make sure everything is correct. I am not responsible for embroidery errors due to incorrect data from the customer. If there is a problem with your order, please contact me immediately. If there is an embroidery error on my part, I will refund your purchase, or replace the item.

If the item is defective, I will need a photo for proof that the item is indeed defective. Please email me within 3 days of receiving your item with a picture of the defective item. In some cases, I will require the item be sent back at your expense. A refund will only be given if the item is clearly defective. Shipping and handling charges are not refundable. An item may be replaced with the same exact item, but refunded or exchanged for another item. In any case, you must contact me before returning any items.

A photo is required for any defective or damaged products in order to be considered for a refund.

 

Personalization:

There are many ways to personalize an item, and for the most part, it what you like. Here are a few guidelines when it comes to personalization.

A monogram for women is typically, First Name, Last Name, Middle or Maiden Name. The first and middle initial are smaller, and the last name initial is larger.

For men, it reads First, Middle and Last Name. The size of all three initials are the same.

For children, names or monograms are usually preferred.

For a married couple, a monogram would go on towels, linens, or anything a couple would use. For example, Ann and John Smith would read, ASJ, with the S being larger.

Special Orders:

I can do special orders, and you need to contact me before placing your order. For instance, if you want a baby blanket, and you want to add the birthdate, name, weight, I can do that, but I need to be contacted before you order. There will be an extra charge for special orders. Contact me and I will work up an estimate for you.

Ways to Contact Me:

I can be contacted a couple of ways. You can email me through my website with any questions you may have. You can call me at 314-843-5599. You may also email me at epbdesigns@gmail.com

Store Hours:

By Appointment Only

Monday - Friday 9:00am-5:00pm

Saturday 10:00am-1:00pm

Sunday  - My rest day!

 

 

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